zoe-pitches/evergreen-business-plan/deck.html

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<body>
<!-- ============ 1 — THE 3 A.M. QUESTION ============ -->
<div class="sheet" id="s1">
<div class="cover-ey">A nucleus + Fibernetics portfolio proposal</div>
<div class="cover-grid">
<div class="cover-left">
<div class="kicker">The question this company exists to answer</div>
<div class="hero-q">Your mother goes days<br>without a real conversation.<br><em>Who's checking in?</em></div>
<div class="tl">
<div class="tlr hit"><div class="t">Friday</div><div class="e">Margaret's last real conversation — a neighbour, at the mailbox.</div></div>
<div class="tlr dead"><div class="t">Saturday</div><div class="e">Nothing.</div></div>
<div class="tlr dead"><div class="t">Sunday</div><div class="e">Nothing.</div></div>
<div class="tlr hit"><div class="t">Monday</div><div class="e">Her daughter calls, guilty, from three cities away. "I'm fine," Margaret says.</div></div>
</div>
<div class="stamp">
<div class="h">57% of Canadians over 50 feel lonely — and the products on the shelf either wait for a fall or wait to be opened.</div>
<div class="s">Evergreen is a warm voice that calls every morning, on the phone she already owns — so the silence doesn't run that long. Everything else in this deck follows from that.</div>
</div>
</div>
<div class="cover-right">
<div class="callpanel" role="img" aria-label="Iris's morning check-in call with Margaret: chatted 4 minutes, sounded well; family notified, no action needed.">
<div class="cp-card">
<div class="cp-top"><span class="cp-av">I</span><div class="cp-who"><b>Iris</b><small>Evergreen · morning check-in</small></div><span class="cp-live"><span class="cp-dot"></span>In call</span></div>
<div class="cp-greet">"Good morning, <em>Margaret.</em>"</div>
<div class="cp-wave" aria-hidden="true"><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i></div>
<div class="cp-ln"><span class="cp-t">9:02</span><p>Chatted 4 minutes — sounded well, mentioned her knee is stiff.</p></div>
<div class="cp-foot"><span class="cp-fdot"></span>Family notified · 9:03 — no action needed</div>
</div>
<div class="cp-cap">The daily call — on the phone she already owns.</div>
</div>
</div>
</div>
<div class="cover-conf">Confidential · Draft v2 · July 2026</div>
</div>
<!-- ============ 2 — WHY NOW, WHY CANADA ============ -->
<div class="sheet" id="s2"><div class="in">
<div class="pagehead"><div class="brand"><span class="word">Evergreen</span></div><div class="ey">Why now</div></div>
<div class="head">
<div class="kicker">The opportunity — in our own market</div>
<h1 class="sec">Canadian seniors are lonely, and their<br>children are three cities away.</h1>
<div class="lead">We are a Canadian carrier, so here is the Canadian case — <b>and it is stronger than the American one.</b> Loneliness is the thing that erodes an aging parent every day, and the thing no free app or pendant actually touches.</div>
</div>
<div class="body" style="flex:none;margin-top:34px">
<div class="stats">
<div class="stat card"><div class="n">57%</div><div class="l">of Canadians 50+ report feeling lonely — <b>and it hasn't improved since 2022.</b></div></div>
<div class="stat card"><div class="n">1.1M</div><div class="l">older Canadians live with loneliness — <b>nearly 1 in 5 seniors.</b></div></div>
<div class="stat card"><div class="n">8.1M</div><div class="l">Canadians are 65+ today; <b>~28% of them live alone.</b></div></div>
</div>
<div class="callout" style="margin-top:24px">
<small>The honest market</small>
<h3>1% of Canadian seniors on Evergreen is roughly $97M ARR — on our own network, in our own regulatory home.</h3>
<p>We are not sizing this on the US 65+ population. We don't own a network there, and the moat wouldn't travel. Canada first, properly. The US is a second, different conversation.</p>
</div>
</div>
<div class="source">Sources: NIA Ageing in Canada Survey (57% of 50+ report loneliness) · Statistics Canada (~1.1M older Canadians lonely; 8.1M seniors, ~28% live alone), 2025. ARR illustrative at $100 Basic × 1% of 8.1M seniors.</div>
</div><div class="pagenum">2 / 8</div>
<div class="flag">Assumption · Canada-first</div></div>
<!-- ============ 3 — THE PRODUCT ============ -->
<div class="sheet" id="s3"><div class="in">
<div class="pagehead"><div class="brand"><span class="word">Evergreen</span></div><div class="ey">The product</div></div>
<div class="head">
<div class="kicker">Four things · one warm voice · her own phone</div>
<h1 class="sec">A voice she talks to every morning.<br>A dashboard that tells you how it went.</h1>
<div class="lead">Nothing to install. Nothing to learn. She keeps her phone and her number — <b>even a flip phone.</b> Iris does the rest, and everything she notices lands in one place for the family.</div>
</div>
<div class="body" style="flex:none;margin-top:34px">
<div class="prodgrid">
<div class="four">
<div class="pill card"><div class="ic gld">☀</div><div><b>The Morning Call</b><p>Iris says good morning, every day — the ritual she comes to love. It's the whole reason she picks up, and if she doesn't, somebody hears about it.</p></div></div>
<div class="pill card"><div class="ic grn">✓</div><div><b>Scam Shield</b><p>We screen unknown callers <b>before her phone rings</b> — in the network, not an app. Family and doctors pass straight through.</p></div></div>
<div class="pill card"><div class="ic ros">!</div><div><b>The safety net</b><p>No answer, no interaction — Iris calls. Still nothing, and it escalates to a <b>licensed monitoring partner</b> who can send real help. Alongside a medical alert, never instead.</p></div></div>
<div class="pill card"><div class="ic fst">◷</div><div><b>CareCircle</b><p>The family dashboard that fills itself. Every signal above feeds it live, so nobody has to update anything.</p></div></div>
</div>
<div class="ccpanel" role="img" aria-label="The CareCircle family dashboard: morning check-in answered, a scam call blocked, medication taken.">
<div class="cc-h"><span class="cc-m">M</span>CareCircle — today</div>
<div class="cc-row"><span class="cc-ic g">✓</span><div><b>Morning check-in · 9:02</b><small>Answered — sounded well, chatted 4 minutes.</small></div></div>
<div class="cc-row"><span class="cc-ic b">🛡</span><div><b>Scam blocked · 11:14</b><small>A "tax agency" gift-card call — never reached her phone.</small></div></div>
<div class="cc-row"><span class="cc-ic v">💊</span><div><b>Medication · 9:06</b><small>Blue pill confirmed taken.</small></div></div>
<div class="cc-cap">The dashboard that fills itself.</div>
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<div style="margin-top:22px;padding:18px 28px;border-left:5px solid var(--gold);background:rgba(232,163,61,.09);border-radius:0 14px 14px 0;">
<span style="font-family:'Fraunces',serif;font-size:21px;color:var(--forest);font-weight:600;">Basic is the daily call and the safety net around it.</span>
<span style="font-size:17px;color:var(--muted);font-weight:600;"> StoryLine, Good News and games are the Full tier; the formatted keepsake book is a one-time order ($100 for ~80k words, +$10 per extra 50k). Companionship is why she answers the phone; the safety net is why the family trusts it.</span>
<div style="margin-top:12px;font-size:15px;color:var(--forest);font-weight:700;">Basic $100 · Full $200 · Unlimited (bring-your-own-AI-key) $125 — per month.</div>
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</div><div class="pagenum">3 / 8</div>
<div class="flag">Assumption · inactivity detection + monitoring partner</div></div>
<!-- ============ 4 — THE GRAVEYARD ============ -->
<div class="sheet" id="s4"><div class="in">
<div class="pagehead"><div class="brand"><span class="word">Evergreen</span></div><div class="ey">The graveyard</div></div>
<div class="head">
<div class="kicker">The question you're about to ask</div>
<h1 class="sec">If this is such a good idea,<br>why is the field full of corpses?</h1>
<div class="lead">Fair question. Here are the bodies — and what actually killed each one.</div>
</div>
<div class="body" style="flex:none;margin-top:30px">
<div class="grave">
<div class="gr card"><div class="nm">Alexa Together</div><div class="fig">$19.99/mo · 2021 → 2025</div><div class="ws">Amazon had 500M devices, Prime's billing rails, and <b>real EMS dispatch</b> — at a fifth of our price. It died without an obituary, then relaunched the <b>emergency button alone</b> at $5.99, sold to the senior, not the child.</div></div>
<div class="gr card"><div class="nm">Best Buy Health</div><div class="fig">$800M in · $475M written off</div><div class="ws">They didn't have to <i>find</i> customers — they <b>bought 900,000 already-paying subscribers</b> — and still impaired over half of it. They also owned Geek Squad and 1,000 stores full of the exact buyer.</div></div>
<div class="gr card"><div class="nm">Papa</div><div class="fig">$1.4B → 36 payers lost</div><div class="ws">Human companions. <b>1,200+ complaints, allegations of assault and theft</b> — and Humana, Aetna, Cigna and ~36 others gone in a single renewal cycle after one Bloomberg story.</div></div>
<div class="gr card"><div class="nm">ElliQ</div><div class="fig">$85M raised · ~900 units</div><div class="ws">The best-funded AI companion in the category. Its flagship deployment was <b>bought by a state agency.</b> Harvard wrote the case study; its central question is <i>"should we go back to consumers?"</i></div></div>
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<div class="callout" style="margin-top:22px">
<small>So why us</small>
<h3>Amazon sold a device she had to adopt. Papa sold a stranger she had to let in. We sell a phone call she only has to answer.</h3>
<p>Papa proved health plans will pay for this — and that you cannot deliver it with gig workers. <b>Iris costs cents a call and cannot assault anyone.</b> That is why this works now and didn't in 2023.</p>
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</div><div class="pagenum">4 / 8</div></div>
<!-- ============ 5 — THE MOAT ============ -->
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<div class="pagehead"><div class="brand"><span class="word">Evergreen</span></div><div class="ey">The moat</div></div>
<div class="head">
<div class="kicker">What competitors actually can't copy</div>
<h1 class="sec">The moat isn't the network.<br>It's the relationship.</h1>
<div class="lead">Let's be honest: <b>owning the fibre saves about $2 a month per subscriber.</b> That's not a moat — it's a rounding error a well-funded rival erases on day one. Here is what actually compounds:</div>
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<div class="body" style="flex:none;margin-top:30px">
<div class="rows">
<div class="row2"><div class="k">1</div><div><b>The family's escalation contract</b><span>Who we call, in what order, at 3 a.m., and what they're allowed to do. Nobody re-enrols their whole family to save ten dollars.</span></div></div>
<div class="row2"><div class="k">2</div><div><b>Six months of knowing "normal"</b><span>Her cadence, her word-finding, her mood. The value isn't that Iris talks — it's that <b>Iris knows what a good morning sounds like for Margaret, and this one wasn't.</b></span></div></div>
<div class="row2"><div class="k">3</div><div><b>Carrier-native call control</b><span>We screen the scam call <b>in the signalling path, before the phone rings.</b> An app fundamentally cannot do this. <i>This</i> is what owning a telecom is worth.</span></div></div>
<div class="row2"><div class="k">4</div><div><b>Trust — which is the entire category</b><span>Papa was worth $1.4B and lost the category in one news cycle. Trust is expensive to build, instant to destroy: a moat if you're careful, a cliff if you're not.</span></div></div>
</div>
<div class="callout" style="margin-top:24px">
<small>The one-liner</small>
<h3>We own the family's escalation contract and six months of knowing what your mother sounds like when she's fine. Both compound. Neither can be bought.</h3>
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</div><div class="pagenum">5 / 8</div></div>
<!-- ============ 6 — SAFETY ARCHITECTURE ============ -->
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<div class="pagehead"><div class="brand"><span class="word">Evergreen</span></div><div class="ey">Safety architecture</div></div>
<div class="head">
<div class="kicker">The slide that decides whether we can ship at all</div>
<h1 class="sec">Every escalation reaches a licensed human.</h1>
<div class="lead" style="max-width:88ch">An AI that detects an emergency and has <b>nowhere to send it</b> is not a safer product. So a licensed, insured monitoring partner sits in the path — and we get the parent's consent to be there.</div>
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<div class="body" style="flex:none;margin-top:12px">
<div class="rows">
<div class="row2"><div class="k">1</div><div><b>Iris notices</b><span>No answer, no motion, slurred speech, a fall mentioned, the safe word.</span></div></div>
<div class="row2"><div class="k">2</div><div><b>Iris calls back, and stays on the line</b><span>Calm, patient, keeping her talking.</span></div></div>
<div class="row2 red"><div class="k">3</div><div><b>A licensed monitoring partner picks up — 24/7</b><span>A trained agent at a regulated PERS centre, white-labelled as Evergreen, who <b>decides</b> — and can dispatch help under their own licence and insurance.</span></div></div>
<div class="row2 red"><div class="k">4</div><div><b>The family chain fires in parallel</b><span><b>Evergreen never dials 911 — the licensed partner does.</b> The family always gets the alert too, but they are never the only path.</span></div></div>
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<div class="gate" style="margin-top:14px;padding:20px 30px">
<div class="h">The words we use &mdash; and the words we never use</div>
<p><b>&ldquo;May attempt.&rdquo; Never &ldquo;will.&rdquo;</b> We do not promise to detect an emergency,
and we do not promise a call &mdash; to the family or through the monitoring partner &mdash; will be
placed, connected or answered. <b>The liability in this category lives in the promise, not the
capability</b> &mdash; so we hold the capability and promise nothing. And the loudest line of all:
<i>&ldquo;Evergreen works alongside a medical alert pendant, never instead of one. Keep the pendant.&rdquo;</i></p>
</div>
<div class="callout" style="margin-top:14px;padding:26px 42px">
<small>And she says yes, out loud</small>
<h3>On her very first call, Iris introduces herself, explains what she does — and asks Margaret's permission. Recorded. Revocable. Hers.</h3>
<p style="max-width:none">The daughter buys it; <b>the mother consents to it.</b> Under the TCPA an AI voice is an "artificial voice," and consent must come from the person being called.</p>
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</div><div class="pagenum">6 / 8</div>
<div class="flag">Assumption · licensed monitoring partner</div></div>
<!-- ============ 7 — THE ECONOMICS ============ -->
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<div class="pagehead"><div class="brand"><span class="word">Evergreen</span></div><div class="ey">The economics</div></div>
<div class="head">
<div class="kicker">Told straight</div>
<h1 class="sec">The AI costs twenty-four times<br>more than the phone call.</h1>
<div class="lead">Any deck that ignores the AI bill is counting the minutes, not the model. <b>Here is the real number — and why it holds at a real price.</b></div>
</div>
<div class="body" style="flex:none;margin-top:30px">
<div class="ecogrid">
<div class="eco card">
<div class="h">Cost to serve · one parent · / month</div>
<div class="er"><span>Telephony (our network)</span><span class="v">~$0.50</span></div>
<div class="er"><span>AI inference &amp; voice</span><span class="v">$12–18</span></div>
<div class="er"><span>Monitoring desk (shared)</span><span class="v">~$3</span></div>
<div class="er"><span>Support, infra, alerts</span><span class="v">~$2</span></div>
<div class="er tot red"><span>Total COGS</span><span class="v">~$19</span></div>
</div>
<div class="eco card">
<div class="h">What that means</div>
<div class="er"><span>Price · Evergreen Basic</span><span class="v">$100/mo</span></div>
<div class="er"><span>Gross margin, today</span><span class="v">~81%</span></div>
<div class="er"><span>Gross margin, at scale</span><span class="v">88%+</span></div>
<div class="er tot"><span>Payback on CAC</span><span class="v">&lt; 6 mo</span></div>
</div>
<div class="honest">
<b>The margin isn't the fibre.</b>
<p>Inference gets cheaper every quarter; we cascade routine turns to a small model, cache hard, cap the tail. <b>Owning the network is worth about $2 a month</b> — worth having, not the business. The business is charging a real price for real safety, while free AI companions race to zero and can never answer the 3 a.m. question.</p>
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</div>
</div><div class="pagenum">7 / 8</div>
<div class="flag">Illustrative · pending a measured COGS model</div></div>
<!-- ============ 8 — THE ASK ============ -->
<div class="sheet" id="s8"><div class="in">
<div class="pagehead"><div class="brand"><span class="word">Evergreen</span></div><div class="ey">The ask</div></div>
<div class="head">
<div class="kicker">What we want</div>
<h1 class="sec">Two weeks of lawyers. Then build the thing.</h1>
</div>
<div class="body" style="flex:none;margin-top:30px">
<div class="askgrid">
<div class="gate">
<div class="h">Before a line of product code — the gate</div>
<p><b>A two-week legal-architecture sprint:</b> the consent flow, the escalation ladder, the licensed-partner crisis protocol, and a full pass over our marketing copy with a litigator holding the pen. In this category <b>your promise is your liability</b> — Life Alert lost seven figures on its <i>advertising</i>, not its protocol. Cheap now, ruinous to retrofit onto 100,000 subscribers later.</p>
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<div class="askbox">
<small>Then — the greenlight</small>
<h3>A small team to ship <b>Basic</b> — the Morning Call, Scam Shield, the safety net and CareCircle — on the AI-receptionist stack we already run, with a licensed monitoring partner, launched to Canadian families first.</h3>
</div>
<div class="callout" style="margin-top:2px">
<small>What we are actually building</small>
<h3>The relationship is the product — with a safety net under it.</h3>
<p>The daily call is why she picks up; six months of Iris knowing what "a good morning" sounds like for Margaret is the thing a free app can never copy. <b>The scam screening and the licensed-partner safety net are what a family pays for — loneliness is the need, and the relationship is the moat.</b></p>
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<div class="closebox"><div class="big">Evergreen</div><div class="tg">So you're not the only one checking in.</div></div>
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</div><div class="pagenum">8 / 8</div></div>
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